We offer a 100% live delivery guarantee on all snails and shrimp. If you receive any dead stock on arrival, please take a photograph with the DOA still in the shipping bag*.

Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to so that we can process your claim and arrange an online credit for you to use towards your next order.

*Claims MUST be accompanied with accurate/clear photos of the dead stock in the original bag(s). Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.