Shipping Policy

ALL SHIPPING IS SENT EXPRESS POST ON MONDAYS & TUESDAYS.

If your order contains live snails and/or live shrimp we currently only ship to the following states:

• ACT & New South Wales
• Queensland
• South Australia
• Victoria

OUR LIVESTOCK GUARANTEE

We offer a 100% live delivery guarantee on all snails and shrimp. If you receive any dead stock on arrival, please take a photograph with the DOA still in the shipping bag*.

Please e-mail your photograph and details of your claim within 24 hours of your stock arriving to piraterastus@live.com.au so that we can process your claim and arrange an online credit for you to use towards your next order.

*Claims MUST be accompanied with accurate/clear photos of the dead stock in the original bag(s). Packaging/Delivery costs and Freight costs are Non-Refundable and cannot be claimed.